Terms of Service

AiBuilders LLC, a New Mexico limited liability company ("AiBuilders," "we," "us," or "our"), operates AI Builders as a remote, distributed team working entirely online — there is no physical office. These terms govern your use of ai-builders.co and its products, including but not limited to, AI Assistant, Clone Suite (Brain, Voice, and Image Clone), AI Phone Receptionist, Support Widget, and the All-Access bundle. By creating an account or using any product, you agree to these terms.

A few terms used throughout this page

• Services — ai-builders.co and every product on it: AI Assistant, Clone Suite, AI Phone Receptionist, Support Widget, and anything we add later.
• Your Content — any data, text, business information, voice recording, photo, video, or other material you submit to, or generate through, the Services.
• AI Providers — the third-party AI systems the Services rely on to actually generate output.
• Subscription — a paid, recurring plan for one or more products, billed under our published pricing.

Who can use this

You must be at least 18 years old and able to form a binding contract to create an account. You're responsible for keeping your login credentials secure and for everything that happens under your account.

License to use the Services

Subject to these terms and your Subscription, we grant you a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Services for your own business — not to resell, sublicense, or provide the Services to anyone else as if they were your own product.

Billing, cancellation, and refunds

AI Assistant, Clone Suite membership, AI Phone Receptionist, Support Widget, and the All-Access bundle are monthly subscriptions that auto-renew until you cancel. You can cancel any of them at any time from your dashboard — cancelling stops future billing, and you keep access through the end of the period you've already paid for. We don't give partial refunds for unused time in the current period.

Video Clone runs are sold separately as one-time credit packs and are non-refundable — the underlying provider cost is committed to your account the moment you buy them, not when you use them. Minutes you don't use don't carry over or get refunded; they expire unused.

You're responsible for any sales, use, or similar tax on your Subscription beyond what we're required to collect and remit ourselves.

If a generation run fails or produces unusable output because of an error on our side — not because the AI output simply wasn't what you hoped for — we'll retry it or credit the minutes/run back to your account; email info@ai-builders.co with the details. Accounts terminated for violating the Acceptable Use Policy below aren't entitled to a refund for the current period.

Your content, your consent, your ownership

You own Your Content — your voice, likeness, writing, and business information. We don't. Using Clone Suite or AI Phone Receptionist requires you to complete a verification step proving the voice, photos, or video you provide are your own (or that you have documented, verifiable consent from the person they belong to) before we'll generate anything from them. You grant AiBuilders a limited license to process Your Content — through our AI Providers — solely to generate outputs for your account. We don't use Your Content to train models for anyone else, and we don't sell it.

Our intellectual property

Everything about the Services themselves — the software, the product design, and the way the products are built — belongs to AiBuilders. Using the Services doesn't give you any ownership in them, or any right to use our name, trademarks, or branding beyond what's needed to use the product itself. If you send us feedback or suggestions about the Services, you grant us the right to use them without any obligation to you.

Copyright complaints

If you believe something on the Services infringes your copyright, email info@ai-builders.co with: (1) a description of the copyrighted work, (2) the specific material you're reporting and where it is, (3) your contact information, and (4) a statement that you have a good-faith belief the use isn't authorized and that your report is accurate, made under penalty of perjury. We'll investigate, may remove or disable the material, and will terminate the accounts of repeat infringers.

AI output disclaimer

AI Assistant's content engine, Clone Suite, and AI Phone Receptionist all generate output using AI models — that output can be wrong, off-tone, or unusable, and it's your responsibility to review it before you publish it, rely on it, or let it represent your business to a customer. We don't promise or imply any specific business result, revenue, or earnings from using these products. Don't use AI-generated output as the sole basis for a decision that carries real legal, medical, financial, or safety consequences without a human reviewing it first.

Acceptable use

Using AI Builders to clone someone else's voice or likeness without their real, verifiable consent, or for impersonation, fraud, harassment, or any illegal purpose, is a violation of these terms and grounds for immediate termination. See our Acceptable Use Policy for the full list.

Other prohibited uses

Beyond the Acceptable Use Policy above, you also agree not to:

• Reverse-engineer, decompile, or attempt to extract the source code of the Services.
• Scrape, bulk-extract, or run automated tools against the Services beyond normal use.
• Resell, sublicense, or provide access to the Services to anyone outside your own account.
• Attempt to access another customer's account, data, or Content without authorization.
• Use AI Assistant's email or SMS campaign tools to send unsolicited messages, or otherwise violate CAN-SPAM, the TCPA, or equivalent law.
• Circumvent usage limits, rate limits, or security controls, or introduce malware.

Violating any of these is grounds for suspension or termination, same as violating the Acceptable Use Policy.

Third-party services

The Services rely on some third-party providers to actually generate and deliver output. We choose these providers carefully, but we don't control them, and we're not responsible for an outage, error, or policy change on their end that's outside our control.

Your relationship with your own customers

AI Phone Receptionist and Support Widget put an assistant between you and the people who call or message you — your callers, your site visitors, your customers. We're not a party to that relationship. Whatever you promise them, sell them, or agree to with them is between you and them; we're not responsible for resolving a dispute between you and one of your own customers.

Service availability

We don't guarantee the Services will be available every minute of every day. We may perform maintenance, make changes, discontinue a feature, or take the Services down temporarily, and we'll do that with as much notice as is practical when it's not an emergency.

Confidentiality

Information you give us to configure a product — your Phone Receptionist or Support Widget's knowledge base, pricing, or internal policies, for example — is treated as confidential: used only to run that product for you, not shared outside our AI Providers, and not used for anything else.

Export control

You're responsible for complying with any export control, sanctions, or similar law that applies to you, and for confirming you're not located in, or on a restricted-party list tied to, a country that U.S. or applicable law prohibits us from serving.

Indemnification

You agree to defend and indemnify AiBuilders against any claim arising from Your Content, your use of the Services in violation of these terms or the Acceptable Use Policy, or your violation of any law.

No warranty, limited liability

The Services are provided "as is" and "as available," without warranties of any kind, express or implied — including any implied warranty of merchantability, fitness for a particular purpose, or non-infringement, and without any warranty that the Services will be uninterrupted or error-free. AI-generated content can be wrong, off-tone, or unusable — review everything before you rely on it. To the maximum extent the law allows, AiBuilders isn't liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the Service. Our total liability for any claim is limited to the amount you paid us in the three months before the claim arose.

Suspension and termination

We may suspend or terminate your account for non-payment, a security risk, or a violation of these terms or the Acceptable Use Policy — in serious cases, immediately and without notice. See "Billing, cancellation, and refunds" above for what happens to your Subscription when you cancel or when we terminate for cause. When your account is closed, we handle your data the way our Privacy Policy describes — including deleting it within 30 days of a request, unless we're required to keep it longer by law. Payment obligations, indemnification, the intellectual property and confidentiality sections, the limitation of liability, and the governing law and dispute resolution section all survive termination — closing your account doesn't undo them.

Governing law and dispute resolution

These terms are governed by the laws of the State of New Mexico, without regard to its conflict-of-laws principles.

Most concerns can be resolved informally — email info@ai-builders.co first and give us a chance to fix it.

If a dispute can't be resolved informally, it will be settled by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, rather than in court — except that either of us may bring an individual claim in small claims court, and either of us may seek injunctive relief in court for actual or threatened infringement, misappropriation, or misuse of intellectual property.

Disputes will be resolved on an individual basis only. Neither party may bring a claim as a plaintiff or class member in any purported class, consolidated, or representative proceeding, and the arbitrator has no authority to conduct any such proceeding.

You may opt out of this arbitration agreement by emailing info@ai-builders.co within 30 days of first agreeing to these terms, stating clearly that you opt out of arbitration.

By agreeing to arbitration, you and AiBuilders are each giving up the right to a trial by jury.

General

If any part of these terms turns out to be unenforceable, the rest still stands. These terms, together with the Privacy Policy and Acceptable Use Policy, are the entire agreement between us. You can't assign your account or these terms to someone else without our consent; we can, as part of a merger, acquisition, or sale of the business. Neither of us is responsible for a delay caused by something genuinely outside our control (a provider outage, a natural disaster, that kind of thing). If we don't enforce a provision right away, that doesn't mean we've given up the right to later. Using the Services doesn't make you our employee, agent, or partner, and these terms don't create any rights for anyone other than you and AiBuilders.

Changes to these terms

We may update these terms as the products change. Material changes will be reflected here with an updated date; continuing to use the service after a change means you accept it.

Contact

Questions about these terms: contact us, or email info@ai-builders.co directly.