After hours
0:31A caller reaches the line at 7pm, long after the office closed.
Answers from your hours, takes the message, and sets the callback expectation.
0:31
Read the transcript
- Caller
- Hi — I was trying to reach the office. I think you're closed already?
- Receptionist
- We are, yes — the office is open eight to five, Monday through Friday. I can take a message and have someone call you back first thing tomorrow.
- Caller
- That'd be great. It's about a cracked filling, it's been bothering me all day.
- Receptionist
- Understood — a cracked filling. Can I get your name and the best number to reach you?
- Caller
- Marcus Webb. Five five five, oh one four two.
- Receptionist
- Thanks, Marcus. I've got that down and someone will call you in the morning.

